Privacy policy

Who we are

Whenever “Avon Insurance”, “we”, “us” or “our” is used on this website, it means Avon Insurance plc, a member of the NFU Mutual group of companies. See Company information for more details.

Privacy policy

At Avon Insurance we take your privacy seriously. We’re committed to protecting the privacy of the personal information you give us.

 

Our privacy policy is designed to help you understand how we collect and use personal information we hold about you. We are registered on the public register of data controllers maintained by the UK Information Commissioner. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.

 

You can search the Information Commissioner's public register of data controllers at www.informationcommissioner.gov.uk. Our data protection registration number is Z5659543.

Telephone call monitoring and recording

For security and training purposes, we may record and monitor telephone calls.

Security

The internet is not a 100% secure method of communication and we cannot guarantee the security of information transmitted via the internet. We are not responsible for any damages you or others may suffer as a result of any loss, interception or corruption of information sent over the internet whether from us to you or from you to us.

Access to information held about you

Under the Data Protection Act 1998 you have the right to ask to see a copy of the personal information we hold about you. This request must be in writing and we must provide you with the information within 40 days of receiving your request.

 

If you would like a copy of the personal information we hold about you, please write, quoting your name, address and policy number, to:

 

Risk & Compliance Department
Avon Insurance plc
Avon House
Ryon Hill Park
Warwick Road
Stratford-upon-Avon
CV37 0UY

 

At the time of writing we do not charge a fee for this.